Since the Social Security Administration (SSA) implemented an appointment-only policy in November of 2024, SSA has encouraged people to utilize phone and online services; however, there are long wait times, and many disabled individuals are unable to navigate online services.

Social Security released an Emergency Message (EM 24059 REV 2) today, August 6, 2025, which is effective through February 5, 2026 regarding broader walk-in exceptions to the local Social Security offices. This message reiterates that SSA is not to refuse anyone. The message states, “We will continue to promote online services and will not refuse in-person customer service at our FOs/SSCCs.” [1]

This notice goes on to note the following regarding walk-in services:

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