Navigation The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health Factor
As technology continues to advance, the legal profession is witnessing a reevaluation of conventional practices when it comes to help desk support for employees. Users now expect more than just timely resolutions; they want a better end-to-end user experience. The gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal technology support ecosystem.
